Service Level Agreement For Cloud Services

When sending a call for tenders, the customer must include the service levels expected as part of the request; This impacts the provider`s offering and pricing and can even influence the provider`s decision to respond. For example, if you request 99.999 percent availability for a system and the vendor cannot meet that requirement with your specified design, they may offer another, more robust solution. Service availability: the time available for the usage service. This can be measured on the basis of the window of opportunity, for example between the hours of 8.m and 6 P.m. an availability of 99.5% and an availability of more or less at other times. Be sure to think about the entire SLA so you know what your provider is going to manage and what you need to do as a customer. In the event of a disaster, your cloud provider should have a plan in place to avoid the total loss of your data. Cloud providers should have a section of the SLA detailing their disastrous recovery and backup solutions. Depending on your provider, you can provide automatic backups and snapshots of your data…